A: We are a manufacturer of LED lighting who provide OED&ODM service to customers all over the world.
Q2. Can I have a sample order for your LED downlight?
A: Yes, we welcome sample order to test and check quality. Mixed samples are acceptable.
Q3. What about the lead time?
A: Sample needs 3-5 days, mass production time needs 1week to 1 month.
Q4. Do you have any MOQ limit for your LED light order?
A: Low MOQ, 1piece or several pcs for sample checking is available, trail order should be no less than 100pcs.
Q5. How do you ship the goods and how long does it take to arrive?
A: We usually ship by DHL, UPS, FedEx or TNT. It usually takes 3-5 days to arrive. Airline and sea shipping are also optional.
Q6. How to proceed an order for your LED light?
A: Firstly, pls let us know your requirements. Secondly, We quote according to your requirements or our suggestions. Thirdly, customer confirms the samples and places deposit for formal order. Fourthly ,We arrange the production.
Fifthly, our export salesman will report you the whole process of the production.
Sixthly, customer arranges inspection if neccessory.
Sevently, delivery will be arranged after production well finished and balance received.
Q7. Is it OK to print my logo on the product?
A: Yes. Please inform us formally before our production and confirm the design firstly based on our sample.
Q8: Do you offer guarantee for the products?
A: Yes, we offer 3 years warranty to our products.
Q9: How to deal with the faulty?
A: Firstly, Our products are produced in strict quality control system and the defective rate will be less than 0.3%. Secondly, during the guarantee period, we will send new lights with new order for small quantity. For defective batch products, we will repair them and resend them to you or we can discuss the solution i ncluding re-call according to real situation.